Who We Are

Crowd Manthan along with DigiGrammers, subsidiaries, affiliates, agents, representatives, consultants, employees, officers, and directors—collectively, maintained by the Parent Company – Dev Bhumi Ropeways Pvt. Ltd..“Crowd Manthan,” we or us) provides services that help people bring creative projects to life (our “Services”). Our main service is a funding platform for creative projects.

How This Policy Applies

This Policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us.

This Policy is incorporated into and part of Crowd Manthan’s Terms of Use. If you see a capitalized word, it’s defined in our Terms of Use. We use cookies and similar technologies, as described in our Cookie Policy.

Before you use or submit any information through Crowd Manthan’s Services, please review this Policy carefully.

Information We Collect

Crowd Manthan collects information in multiple ways, including:

  • When users provide information directly to us (when setting up an account);
  • When we passively collect information from you (such as from your browser); and
  • From third parties (such as Crowd Manthan’s trusted-payment provider)

In order for you to create an account on Crowd Manthan and use our Services, we need to collect and process certain information. Depending on your use of the Services, that may include:

  • Information you provide by completing forms on Crowd Manthan — your name, email and postal addresses, telephone number, country of residence, login, and password details. We may ask for this information if you register as a user of the Services, subscribe to our newsletters, complete surveys, submit content to Crowd Manthan, or if you contact us;
  • Information you provide for identity verification purposes when launching a project, includes your legal identity of associated people, business details, GST, address proof, Tax ID for business entities, and date of birth. In some circumstances, our payment processor will ask you to securely submit an identity document to Crowd Manthan (such as your passport, drivers licence, or other government-issued ID).
  • Details of any requests or transactions you make through the Services. Crowd Manthan partners with other companies for payment processing, and the payment information you submit is collected and used by them in accordance with their privacy policies. Crowd Manthan doesn’t store your payment information apart from the last four digits of your credit card or bank account (as applicable), expiration date, and country, which we require for tax, government regulatory, and security purposes;
  • Information about your activity on and interaction with Crowd Manthan, including use of our mobile apps (such as your IP address, the type of device or browser you use, and your actions on the Site);
  • Information about the ways people visit and interact with our Site, in the form of traffic analytics. This includes Google Analytics, Google Maps, and Meta Pixel. Visit our Cookie Policy for additional details on how we utilise data analytics to safeguard and enhance our services;
  • Information necessary for using Google Maps features and content for the purposes of tax collection; use of Google Maps features and content is subject to current versions of: (1) Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html; and (2) Google Privacy Policy at https://www.google.com/policies/privacy/.
  • Your communications to Crowd Manthan (for example, when you ask for support, send us questions or comments, or report a problem);
  • Information that you submit on or to Crowd Manthan’s platform, such as comments, contributions to discussions, or messages to other users; and
  • Demographic information such as your age, gender identity, sexual orientation, race, and ethnicity that you have the option to submit in order to help Crowd Manthan equitably support all creators and represent a diverse population in our research. This category includes data that may qualify as protected classifications under other Indian, Law, or other applicable laws.

You may decline to provide us with your information. However, this will limit your ability to register for an account or use our Services, Your account options will allow you to check, modify, or delete your information.

How We Use Your Information

There are certain circumstances in which Crowd Manthan may share your information. Crowd Manthan will seek to share the minimum amount necessary where your data is shared with third parties. The circumstances in which Crowd Manthan may share your information are as follows:

  • Consent: Crowd Manthan may share your information to any third parties based on your consent to do so.
  • Service Providers: We may share your information with third parties who perform services on our behalf. This includes, but is not limited to recruitment, marketing, customer support, legal services, data storage, data analysis and processing.
  • Affiliates: We may share your information with current or future affiliated companies, including but not limited to business transactions, such as corporate divestiture, merger, consolidation, acquisitions, reorganization, or disposition of the business, assets, equity interests, or our affiliates, in whole or in part (including in connection with a bankruptcy or similar proceeding).
  • Aggregated or De-identified Information: To personalize your experience, we may share de-identified and/or aggregated data to third parties, including advertisers, promotional partners, and/or others.

For example, we use identity, device, and location information to prevent fraud and abuse and to keep Crowd Manthan and our Services secure. Crowd Manthan may also send you promotional communications about our Services, subject to your right to control whether we do so.

Crowd Manthan analyzes how users interact with our Site so that we can better understand what elements of the design are working well and which are not working so well. This allows us to improve and develop the quality of the best online experience we offer all our users.

Information that’s shared publicly

When you create an account, we create a basic profile page for you on Crowd Manthan, containing your username, the date the account was created, and a list of projects you have backed or launched. By default, your profile is private and you can choose to make it public in your account settings. Your username appears with the comments you post and messages you send on Crowd Manthan and, if your profile is set to public, people can click your username to view it. If you make your profile public, following information will be visible:

  • The account username you select, and the date the account was created;
  • Any information you choose to add to your profile (like a picture, bio, your location, website(s) added);
  • Projects you’ve backed (but not pledge amounts or rewards chosen);
  • Projects you’ve created;
  • Comments you’ve posted on Crowd Manthan; and
  • If you have “Liked” a project update.

If you would like to have a public profile, but don’t want others to see your name or profile image on a project’s Community tab, you may choose an account image or name that is not identifiable. If you wish to make your profile private or change the default settings, you may edit your privacy settings under your account settings. You can also modify or delete specific account information (including your username, profile photograph, biography, and location).

Before starting a project, creators are required to confirm their identity. Once this has been done, the creator’s Verified Name will be publicly displayed on their account profile and on any projects they launch.

When a backer pledges to a project, the creator will receive information about the backer, including things like name and amount of pledge. If the project is successful, creators receive limited backer information, such as an email address. This allows creators to send out a custom survey to obtain a postal address to help mail rewards the backer requested.

Information that isn’t shared publicly

The following data will not be publicly displayed or revealed to other users:

  • Any payment information you provide;
  • Your password details;
  • Your IP address;
  • Your phone number;
  • Your date of birth and other identity verification documentation (for creators);
  • Private profile information, in accordance with your preferences; and
  • Communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem);

Information that’s shared with trusted third-party services

We may share your information with certain trusted third-party services to help us provide, improve, promote, or protect Crowd Manthan’s Services (like when we partner with payment processors, or use services that help us manage our ads on other sites).We may also share information that’s aggregated and anonymized in a way that it doesn’t directly identify you.

Information that’s shared with creators and collaborators

Creators are central to Crowd Manthan’s Services as they provide the projects that drive our mission. Given that responsibility, creators are bound by this Privacy Policy and shall not sell or share any personal information except for fulfillment purposes.

Any creator that chooses to add a collaborator to a project must only do so in a way that complies with the data sharing practices set forth below. Collaborators are banned from using backer information provided to them by creators for any purposes other than direct fulfilment, such as the mailing of incentives, whether the collaborator is a single individual or a fulfilment business. Crowd Manthan reserves the right to take disciplinary action(s), including suspension, for any creator who is found to be in violation of the requirements set out in this Policy.

How Creator and Collaborator Sharing Works

When you back a project, the project’s creator will know your username, the amount you have pledged, mailing address for fulfillment, and the reward you have selected. Creators never receive backers’ credit card details or other payment information

If a project you have backed is successfully funded, the creator will receive the email address associated with your Crowd Manthan account. They may also send you a survey request seeking information that is needed to provide your reward. (For instance, they may need your mailing address, or T-shirt size.) Any information you provide in such surveys will be received by the creator.

Creators must keep backer information private unless it’s absolutely necessary to get in touch with backers and provide prizes. Creators should not ask for personal information that isn’t necessary to provide your reward, and should never request sensitive personal information that is not necessary to fulfill your reward such as your payment information. Contact us at donorcare@crowdmanthan.com if you receive a request for information that seems inappropriate or excessive.

Collaborators are third parties that creators can appoint to help manage their project. These collaborators may be able to access the information available to creators (including backers’ names, email addresses, pledge amounts, reward selections, messages, and survey responses), and are required to treat backers’ personal information with the same care and respect as creators are.

Regular traffic metrics about the activity on the project pages of the creators and their colleagues may also be provided.

Information that’s shared to protect Crowd Manthan and comply with the law

We do reserve the right to disclose personal information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect Crowd Manthan’s legal rights, property, or the safety of Crowd Manthan, its employees, users, or others.

Links to other websites and services

Our Site may include links to other websites or services whose privacy practices may differ from Crowd Manthan’s. The privacy statement and data processing notices for that website or service are what apply when you click on a link to an external website or service.

Your Rights

Users residing in Indian jurisdictions, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information.

While these rights are not applicable globally, all Crowd Manthan users can manage their personal information in their account settings. You can request a downloadable copy of your personal data from Crowd Manthan from your account settings page. To modify or delete the personal information you’ve provided to us, please log in and update your profile. On the page for account settings, you can easily delete your account. We might keep some information if required to do so by law or if it’s necessary for our honest business needs.

Privacy Rights Disclosure and Request

Certain jurisdictions allow you or an authorized agent on your behalf to make certain requests about your personal information. Depending on your local privacy rights, Crowd Manthan provides a variety of options to manage your personal information. If you would like further information regarding your legal rights under applicable data privacy or would like to exercise any of them, please contact us at creativecare@Crowd Manthan.com. Specific jurisdictions, as noted below, provide additional rights where applicable.

Categories of personal information we collect

Throughout this Policy, we discuss in detail the specific pieces of personal information we collect from and about users. We are also required to provide you with the “categories” of personal information we collect. The categories, and some examples of what we may collect, are:

  • Identifiers and contact or registration information, e.g., your name, date of birth, email address, postal address, telephone number, country of residence, wireless device identifier, account username and password, and government-issued ID (country-issued ID, passport number, etc.)
  • Statistical information, e.g., marital status, education, professional or employment-related information, interests, lifestyle information, and hobbies
  • Commercial and financial information, e.g., business name; tax identification numbers; transaction history, expiration date, and last four digits of credit/debit card number; and transaction history, country of, and last four digits of bank account
  • User-generated content, e.g., photos, videos, audio, any information you submit in public forums or message boards, and feedback or testimonials you provide about our Services
  • Customer service information, e.g., questions and other messages you address to us directly through online forms, by email, over the phone, or by post; and summaries of your interactions with the Crowd Manthan Support Team
  • Device information and device identifiers, e.g., IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and unique device, advertising, and app identifiers
  • Connection and usage data, e.g., information about files you download, domain names, landing pages, browsing activity, content or ads viewed and clicked, dates and times of access, pages viewed Access times, error logs, search phrases, uploads, downloads, whether you open an email and how you engage with its content, forms you complete or partially complete, and other similar information.
  • Other Information, e.g., any other information you choose to directly provide to us in connection with your use of the Services

You may make certain inquiries about your personal information under specific laws, or on your behalf through an authorised agent. Where applicable law provides, an agent may request the following on your behalf:

  • Information about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; the categories of third parties with whom we share/disclose personal information. Such information is also set forth in this Policy.
  • Access to and/or a copy of certain information we hold about you.
  • Deletion of certain information we have about you.
  • Correction of inaccurate personal information we have about you.
  • Information about the financial incentives (like benefits or payments) that we offer to you, if any.

Please note that certain information may be exempt from such requests. For example, we need certain information in order to provide the Services to you. We also will take reasonable steps to verify your identity before responding to a request. Additionally, you are allowed to appoint an authorised agent to submit particular requests on your behalf. To verify that your agent has been authorized to make a request on your behalf, we may require them to provide us with a signed written authorization or a copy of a power of attorney.

Businesses that sell or exchange personal information with other parties are subject to specific regulations laid forth by different countries. Use of Sensitive Personal Information is Limited You have the right to know how your sensitive personal information is gathered, utilised, shared, and preserved in some jurisdictions.

Crowd Manthan processes this type of sensitive personal information in limited contexts, such as geolocation which may be derived from your IP address, with your permission according to your mobile device settings, or for other limited purposes required to comply with laws and regulations.

Crowd Manthan also sends optional creator surveys that collect creator demographics, including things like gender identity and sexual orientation. The results of these demographic surveys are used by Crowd Manthan to enhance the creator experience.

How we use your personal information

We use and share the categories of personal information we collect about you consistent with the various business purposes we discuss throughout this Policy, as described in the “When We Use This Information” and “How This Information Is Shared” sections above.

Various laws set forth certain obligations for businesses that “sell” or “share” personal information to third parties. Since the implementation of this Policy, we have not engaged in such activity and have not done so in the last 12 months either. You may also be protected from discrimination under some laws if you use your right to privacy.

In other words, the lawful basis is the legal foundation that Crowd Manthan relies on to use or discloses information that can be directly linked to or used to identify you. Our lawful bases include:

  • Performing the contract we have with you: In certain situations, we need your personal information to fulfil our contractual obligation to provide the Services, to allow creators to set up and present their projects, and to allow supporters to identify those projects and make contributions.
  • Legal compliance: Sometimes the law says we need to collect and use your data. For example, tax laws require us to retain records of pledges and payments made through our Services.
  • Legitimate interests: This legal jargon refers to the fact that Crowd Manthan has a legitimate interest in using your data and does it in a way that protects your rights and interests. In order to conduct business and occasionally pursue our legitimate purposes, we may need access to your data in a way that doesn’t significantly impair your rights, freedom, or interests.

Retention

We will retain your information as long as your account is active, as necessary to provide you with the Services. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and protect Crowd Manthan’s legal rights.

To safeguard the security and integrity of our website, to enhance our services, or to comply with legal requirements, we also gather and hold aggregated, anonymous, or pseudonymized data that we may keep for an unlimited period of time.

International Data Transfers

Because Crowd Manthan is India based company, your information will be collected and processed in the India. India has its own laws governing data protection and government access to information. The rules that protect your personal information under Indian law may be different than in your home country. By providing us with your information, you acknowledge any such transfer or use. If you choose to use the Services, you need to agree to our Terms of Use, which set out the contract between Crowd Manthan and its users.

Cookies and Other Tracking Technologies

Crowd Manthan collects data about website use through our own server logs or through other types of tracking technology. Our own server logs is usually a log file where server activity is stored.

Cookies are small text files that websites place on your device when you visit a website. These text files are then processed and stored by your web browser and store information about your use of Crowd Manthan’s Services. Pixel tags (which are also called clear GIFs, web beacons, or pixels) are little snippets of code or tiny images embedded on websites and in email that help us learn how you interact with our site and emails.

Some tracking is necessary to make the Crowd Manthan Site function properly. Security, analytics, and a better user experience are also supported by these technologies. You might be able to accept or reject cookies depending on your browser’s settings. It’s worth noting that blocking or deleting cookies may prevent you from using most of Crowd Manthan’s Services.

Please see Crowd Manthan’s Cookie Policy for more information around managing consent for cookies and other types of tracking technology.

Email and Mobile Notifications

Crowd Manthan wants to communicate with you only if you want to hear from us. We try to keep emails to a minimum and you can manage any marketing notifications we send.

Crowd Manthan will send you an email relating to your transactions on Crowd Manthan. You may also elect to receive certain marketing email communications, in accordance with your preferences, and from which you may opt out at any time by adjusting your notification settings.

If you download the Crowd Manthan app, you can manage the notifications you receive on your mobile device in your profile settings. We’ll also send you service-related announcements when it’s necessary to do so.

Security

The security of your personal data is important to us. We use Transport Layer Security (TLS) to encrypt data as it travels over the internet in accordance with industry best practices to safeguard the data we collect and keep. No method of transmission over the internet or electronic storage is completely secure, so Crowd Manthan cannot guarantee its absolute security. A password is used to protect your account information; you should make sure to choose a strong one and keep it secret. To further secure their accounts, we advise all users to implement two-factor authentication in their account settings.

We encourage the responsible disclosure of vulnerabilities of our Services by emailing security@Crowd Manthan.com, and we will invite valid disclosures to our bug bounty program.

Minor (underage)

People under 18 (or the legal age in your jurisdiction) are not permitted to use Crowd Manthan on their own. Crowd Manthan does not knowingly collect any personal information from children under the age of 16 and children under 16 are not permitted to register for an account or use our Services.

If you believe that a child has provided us with personal information, please contact us at dpo@Crowd Manthan.com. If it comes to our attention that a minor under the age of 16 has given us personally identifiable information, we will remove it.

Data Protection Authority

Subject to applicable law, if you are a citizen or resident of the India, you may also have the right to (i) object to Crowd Manthan’s use of your personal information and (ii) lodge a complaint with your local data protection authority.

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Changes to This Policy We might periodically amend this Policy. If we do, we’ll notify you of any significant changes by posting a notice on the Crowd Manthan website (the “Site”) or by emailing you. We shall notify you in advance of the precise day on which any revisions to this Policy take effect. Following a change, your continued use of Crowd Manthan constitutes your acceptance of this Policy.